CUSTOMER CARE

Return, Exchange & Refund Policy

Your satisfaction is our priority. At WAW SHOPPING, we want you to shop with confidence and clearly understand our return, exchange, and refund conditions.

RETURNS

Return requests must be submitted within 3 days of receiving the order.

EXCHANGES

Exchanges are available only in the cases specified below.

REFUNDS

Approved refunds will be processed within 48 hours after approval.

01

Returns

Due to the nature of the products, we do not accept returns for opened, used, tested, damaged-by-customer, or unsealed items for hygiene and safety reasons.

Returns may only be accepted if the product is unopened, unused, in its original packaging, and returned in the same condition as received, subject to approval by our customer support team.

Return requests: Return requests must be submitted within 3 days of receiving the order.

02

Exchanges

Exchanges are available only in the following cases:

01

The product received is defective

02

The product received is damaged upon delivery

03

The wrong item was delivered

04

The product is unused, unopened, and approved for exchange by our team

To request an exchange, please contact us within 3 days of receiving your order and include your order number, photos of the product, and a clear description of the issue.

Once approved, we will arrange the exchange process with you.

03

Refunds

Refunds are provided only in the following cases:

01

The ordered product is out of stock

02

Delivery cannot be completed due to shipping restrictions

03

A replacement or exchange is not available for an approved defective, damaged, or wrong item claim

PROCESSING TIME

Approved refunds will be processed within 48 hours after approval. The time needed for the refund to appear in your account may vary depending on your bank or payment provider.

PAYMENT METHOD

Refunds will be made using the original payment method whenever possible.

04

Delivery

01

Within Beirut

Orders within Beirut are usually delivered within 1 to 3 working days.

02

Outside Beirut

Orders outside Beirut are usually delivered within 5 to 7 working days.

03

International Orders

International orders are usually delivered within 15 to 20 working days, depending on the destination country, customs clearance, and shipping restrictions.

05